Service & Support
Find a manual, request spare parts or handle a wholesale after-sales case — all in one place.
After-sales Service
Wholesale customers please contact your account manager or use the form below. End consumers are advised to contact the retailer as well.
Missing parts
Provide the item number, manual page and part number, and a photo of the carton barcode. Replacement ships within 3 working days, free of charge.
Damaged goods
Report transit damage within 7 days with photos; replacement or exchange arranged after verification. Factory covers bulk defects.
Technical support
Assembly questions, part compatibility and manual requests via the form or WhatsApp; reply within one hour on business days.
Submit an after-sales case
FAQ
What if the manual for my model is not listed?
Submit a request in Manual Search with the item number and we normally upload it within one working day, or contact us for the electronic copy.
Which certifications do your products hold?
Products are tested to EN71, ASTM F963, CPSIA, 10P and REACH, and certified to ISO 9001 quality management, BSCI social compliance and CPC children's product certification, plus Chinese CCC (3C) and Gulf GCC conformity.
What documents can you provide for export orders?
A full set of export clearance documents as required by the destination country; certificate copies can be supplied together with them.
How is warranty handled for wholesale orders?
Wholesale and OEM orders are handled by a dedicated account manager; warranty terms follow the contract. Manufacturing defects are covered by the factory, including spare parts, replacement and technical support.
What age groups are your products for?
Each product states its recommended age on the packaging. Small parts are not suitable for children under 3; adult supervision is required.
Wholesale & Customisation
Send us your requirement for a quotation and sample policy.